Shipping Policy

Delivery Time & Order Processing

Below is an overview of our average delivery times for all packages:
Once you place an order, we typically take 1–3 working days to process it. On weekdays, processing takes about one working day, but if you order on a Friday evening or during the weekend, it may take a bit longer.

After processing, your order will be dispatched, and delivery typically takes 8–12 working days.

We aim to make the ordering and delivery process as smooth as possible for you. However, if you have any questions or concerns, our customer service team is always here to help. Here’s a breakdown of how your order will be processed and delivered:

 

lacing an Order

Ordering from Mae London is simple. Follow these steps:

  1. Select Your Product: Go to the product page and add the item you want to your shopping cart by clicking the black "Add to Cart" button.

  2. Check Variants: Ensure that you have selected the correct variants (size, color, etc.).

  3. Proceed to Checkout: Once you're happy with your selection, click the "Proceed to Checkout" button.

  4. Enter Address Details: On the next page, fill in your correct address information and click "Continue to Shipping" once everything is accurate.

  5. Review Address: On the "Dispatch" page, you can double-check your shipping details. Shipping is always free as a thank-you to our valued customers.

  6. Proceed to Payment: Click "Proceed to Payment" to move to the next step.

Payment Methods

We offer a variety of secure payment options:

  • Credit Card (AMEX, Mastercard, Maestro, Visa)

All payment options are SSL-encrypted, ensuring a secure payment environment for your peace of mind.

Once you've chosen your payment method, click "Complete Order" to finalize your purchase. You will be redirected to your chosen payment page to complete your order. If you encounter any issues, don’t hesitate to contact us for assistance.


Shipping Costs

We cover the cost of shipping for all orders. There’s no minimum order requirement, and we’ll deliver your products directly to your door completely free of charge.


Shipping Your Order

Found the perfect item? We’re excited to get it to you as quickly as possible! Our team works hard to process and ship orders promptly.

Please note: Due to high demand, there may be occasional delays. We appreciate your understanding and will do our best to ship your order as fast as we can. If you want to ensure your order is dispatched quickly, feel free to email us, and our service team will be happy to assist you with the next steps.


Canceling an Order

Orders cannot be canceled once they have been placed. Due to our fully automated system, orders are processed immediately after submission. This means we are unable to interrupt the shipping process or issue a refund once the goods have been shipped.